The event organiser, ACCESS OKANAGAN, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Access Okanagan Privacy Policy
Last Updated: October 3, 2026
Access Okanagan (“Access Okanagan,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing tickets, making reservations, or participating in our tours, events and experiences.
Information We Collect
When you make a booking, purchase tickets, contact us, or participate in an experience, we may collect information including your name, email address, telephone number, booking details, attendee information, dietary requirements or allergies that you choose to provide, special requests, and other information necessary to arrange your experience.
Payment information may be collected and processed securely by our third-party payment and booking providers. Access Okanagan does not necessarily receive or store your complete payment card information.
How We Use Your Information
We may use your information to process and manage bookings and payments, communicate important information about your experience, coordinate transportation and event logistics, provide requested services, respond to enquiries, provide customer support, improve our services, comply with legal obligations, and send marketing communications where permitted by law.
Sharing Your Information
Access Okanagan works with selected wineries, restaurants, transportation providers, venues, tour operators and other experience partners.
We may share information with these partners when reasonably necessary to deliver your booked experience. For example, dietary requirements may be provided to a restaurant and guest information may be provided to a transportation or experience provider where required.
We do not sell or rent your personal information.
Third-Party Services
Our website, ticketing and booking processes may use third-party providers, including payment processors, booking platforms and Ticket Tailor. These providers may process personal information according to their own privacy policies and terms.
Marketing Communications
Where you have provided consent or where otherwise permitted by applicable law, we may contact you regarding upcoming Access Okanagan events, tours, experiences and special offers.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication.
Cookies & Website Information
Our website and third-party services may use cookies and similar technologies to operate the website, understand how visitors use our services and improve the customer experience.
Your browser may allow you to control or disable certain cookies.
Protecting Your Information
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, use, disclosure, loss or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Retention of Information
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, meet legal or regulatory requirements, and resolve disputes.
Your Privacy Rights
Subject to applicable Canadian privacy laws, you may have the right to request access to or correction of personal information we hold about you and to withdraw consent to certain uses of your information, subject to legal or contractual restrictions.
Children
Our services involving alcoholic beverages are intended only for individuals who meet the applicable legal drinking-age requirements. We do not knowingly collect personal information from children for these experiences.
Changes to This Policy
We may update this Privacy Policy periodically. The most recent version will be made available through our website or booking platform.
Contact Us
If you have questions about this Privacy Policy, how your information is handled, or wish to make a privacy-related request, please contact:
Access Okanagan, 1626 Water St, Kelowna, British Columbia, Canada
Website: accessokanagan.ca
Email: info@accessokanagan.ca